Refund and Returns Policy

Effective Date: June 15, 2026

At Pure C USA, customer satisfaction is important to us. Please review our return and refund terms below.

1. Return Eligibility

Returns may be accepted within 30 days of delivery if:

  • Item is unused and in original condition
  • Item includes original packaging
  • Item is not damaged due to misuse
  • Proof of purchase is provided

2. Non-Returnable Items

The following items may not be eligible for return:

  • Used or damaged items caused by customer handling
  • Clearance or final sale items
  • Personalized/customized products
  • Hygiene-related items if opened
  • Gift cards (if applicable)

3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos and order details.

4. Refund Process

Once approved and inspected:

  • Refunds are issued to the original payment method
  • Processing time may take 5–10 business days depending on your bank/provider

5. Return Shipping

  • Customer may be responsible for return shipping unless item arrived damaged or incorrect
  • Original shipping fees are non-refundable unless required by law

6. Exchanges

We may offer replacements based on stock availability.

7. Chargebacks

Customers are encouraged to contact us first regarding any issue before filing a payment dispute.

8. Contact

Please use our website contact page for return requests.

Shopping Cart